By booking sessions you are agreeing to the members T&C’s. Click here to read.
By booking sessions you are agreeing to the members T&C’s. Click here to read.
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filler@godaddy.com
Please ensure you always have your classes paid for in advance to secure your sessions as requested upon joining.
Bundles are valid from the first session you book not the payment. When purchasing a bundle please ensure that you book your first session within the 30 days of purchasing.
Once you have committed and paid for a bundle or program online or in the studio, failure to commit to the program within the 4 weeks on your behalf cannot result in a request to have the program carried over to another month or refunded.
Sessions which can’t be used by the bundle holder cannot be passed over to other members.
Please note that swapping of sessions on the same day is no longer permitted due to the knock on effect it has on class numbers.
To protect your session please ensure that you cancel any sessions before the 24 hour cancellation policy otherwise it will be lost. Please make sure all cancellations are posted in the whatsapp group and not to me personally.
No shows, all sessions need to be paid for in advance. If you don’t have a active bundle and you don’t turn up, you still need to pay for your missed session.
Please note i have a minimum requirement of 3 individual per class, failure to meet this requirement will lead to the cancellation of this class, however these members will have the option to attend an alternative class on the same day.
Remember PT sessions are allocated time slots and are discussed and booked in advance. A request in rescheduling sessions outside of your allocated time slot will be declined as this takes up 2 sessions slots creating a loss of earnings.
Once you have paid for a bundle or program online or in the studio, failure to commit to the program within the 4 weeks on your behalf cannot result in a request to have the program carried over to another month or refunded.
Challenge members must also follow the 24 cancellation policy, should a member exceed more than 3 cancellations within the 24 hour cancellation period their challenge will be terminated and a new bundle must be purchase.
Members who have a very unpredictable schedule are encouraged to book last minute. Please note the booking system allows you to book seconds leading up to the session.
Unlimited bundle members will now operate on a 3 strike 24 hour cancellation policy rule. Once you have reached your 3 strikes your bundle will be downgraded into a 12 class bundle pass, your cancelled sessions and attended sessions will be taken from the downgraded 12 class bundle.
Bundles must be used within 4 weeks from their first session and your first session must be used 30 days within your payment.
Once you have paid for a program, failure to commit to the program on your behalf cannot result in a request to have the program carried over to another month or refunded.
PT’s must use their sessions within the 4 week start date issued, they can not be rolled over into the next 4 week phase. Remember PT sessions are allocated time slots and are discussed and booked in advance. A request in rescheduling sessions outside of your allocated time slot will be declined as this takes up 2 sessions slots and your session will be lost.
Remaining sessions can not be gifted or passed over to other members.
As a solo self employed run business, I pride myself on working tirelessly to ensure the SPORT STUDIO and SPORT ONLINE run smoothly and fairly for all our members and myself.
These rules implemented help keep myself as a self employed individual financially protected but are also implemented to help keep my services one of the most reasonably priced fitness establishments in the North East, whilst also creating a efficiently run and structured environment for members and the business.
By purchasing a program or bundle you are agreeing to these terms and conditions.
Thank you for understanding.